Refund policy

Return & Refund Policy – morviena

At morviena, we want you to feel confident with every purchase. If something isn’t right, we’re here to help. Please review our policy below before placing your order. This policy applies to all orders shipped within the United States.

1. 30-Day Returns

You can request a return within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • Original tags are still attached
  • Returned in the original packaging
  • Proof of purchase (order confirmation or receipt) is provided

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

To start a return, please contact us at support@morviena.store

Once your request is approved, we will provide:

  • Step-by-step return instructions
  • A return shipping label (if applicable)

Important: Returns sent without prior approval will not be processed.

3. Damaged, Defective, or Incorrect Orders

Please check your order as soon as it arrives.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or size

Contact us within 48 hours of delivery at support@morviena.store
Include clear photos of the issue so we can resolve it quickly.

4. Exchanges

We offer exchanges only in the following cases:

  • Damaged or defective items
  • Incorrect items received
  • Wrong size delivered

All exchanges depend on product availability. Shipping times for replacement items may vary.

5. No Restocking Fees

We do not charge any restocking fees.
If your return meets our policy conditions, you won’t face any extra charges.

6. Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days
  • It may take additional time for your bank or payment provider to reflect the refund

7. Discounts & Promotions

Discounts and promotional codes must be applied at checkout.
We are unable to apply discounts after an order has been placed.

Customer Support

For any inquiries or assistance:

Address: 103 E Herrick Ave, Wellington, OH 44090, USA

Phone: +1 831 842-8746

Email: support@morviena.store

Our team is available to provide support and ensure a smooth shopping experience.